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- The most fundamental privacy principle we follow is that by default, anything in Nexd is private to your team. That is, viewing the information shared within a specific team requires authentication as a member of that team.
- Nexd is the custodian of data on behalf of the teams that use Nexd. We don’t own team data. Teams own their data. They like it that way and so do we.
- We think that having more information easily accessible and searchable is better than having less. So this is how we built Nexd. Teams can configure their own data collection policies but our defaults show our bias. Administrators can change these settings but we want you to know where we stand.
- Privacy goes hand in glove with security and confidentiality. We see these things being the three legs that keep the stool balanced and upright. Each is as important as the other and if one is missing the stool won’t stand. They are all very important to us and we take them very seriously.
Updated: October 12, 2016
This policy describes how Nexd treats your information, not how other organizations treat your information. If you are using Nexd in a workplace or on a device or account issued to you by your employer or another organization, that company or organization likely has its own policies regarding storage, access, modification, deletion, and retention of content which may apply to your use of Nexd. Content that would otherwise be considered private to you or to a limited group of people may, in some cases, be accessible by your Team Owner or administrator. Please check with your employer, Team Owner or administrator about the policies it has in place regarding your use of Nexd. More on this below.
In this policy we talk about various roles within a Nexd team and the privileges that come with each. It’s helpful to understand these roles and the relationships between them. Here’s the breakdown: Team owners > team member. Team owners have the control over their team’s settings on Nexd. Teams can have more than one owner, all Team Owners are administrators and administrators are also team members.
INFORMATION WE COLLECT AND RECEIVE
We collect different kinds of information. Some of it is personally identifiable and some is non-identifying or aggregated. Here are the types of information we collect or receive:
- User information. When you create a user account and team on Nexd, we collect your email address, your team name, your team description, and your subscription level.
- Account and profile information. The only information we require to create your Nexd account is an email address and password. Optional information you can enter into your profile includes information such as your first and last name. Any information you add to your profile is visible to other people on your team as described on your profile management page.
- Billing information. If you purchase a premium version of Nexd, our third party payment processors will collect and store your billing address and credit card information.
- Log data. When you use Nexd, our servers automatically record information, including certain information that your browser sends whenever you visit a website. This log data may include your Internet Protocol address, the address of the web page you visited before coming to Nexd, your browser type and settings, the date and time of your request, information about your browser configuration and plug-ins, language preferences, and cookie data. Log data does not contain message content and is not routinely deleted.
- Device information. In addition to log data, we may also collect information about the device you’re using Nexd on, including what type of device it is, what operating system you’re using, device settings, unique device identifiers, and crash data. Whether we collect some or all of this information often depends on what type of device you’re using and its settings.
- Geo-location information. WiFi and IP addresses received from your browser or device may be used to determine approximate location.
- Nexd usage information. This is information about which teams, people, features, content, and links you interact with within Nexd and what integrations with related services you use.
- Service integrations. If you integrate an app with Nexd we will connect that service to ours.
- Depending on team settings, team members may be able to add integrations to web applications. Those integrations are viewable by the administrators and owners.
- An integration can be removed at any time. Removing an integration unbinds that integration on a go-forward basis. That does not, however, delete the content that was received from the integration and indexed within Nexd. There are separate product features to remove content.
- Indexes to viewed content. This includes:
- Links to viewed content
- Specific fields and data within the content itself
- Information enrichment from partners or other 3rd parties. Nexd may receive information from partners or others that we could use to make our own information better or more useful.
Cookies are small text files sent by us to your computer and from your computer to us, each time you visit our website. They are unique to your Nexd account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser deletes them or until they expire.
Some cookies are associated with your Nexd account and personal information in order to remember that you are logged in. Other cookies are not tied to your Nexd account but are unique and allow us to do site analytics and customization, among other similar things. If you access Nexd through your browser, you can manage your cookie settings there but if you disable all cookies you may not be able to use Nexd.
Nexd sets and accesses our own cookies on our company-owned domains. In addition, we use 3rd parties like Google Analytics for website analytics. You may opt-out of third party cookies from Google Analytics on their respective websites. We do not currently recognize or respond to browser-initiated Do Not Track signals as there is no consistent industry standard for compliance.
HOW WE USE YOUR INFORMATION
We use your information for the following:
- Providing the Nexd service. We use information you provide to authenticate you and deliver content to you and from you
- Understanding and improving our products. To make the product better we have to understand how users are using it. We have a fair bit of data about usage and we intend to use it many different ways to improve our products, including research. This policy is not intended to place any limits on what we do with usage data that is aggregated or de-identified so it is no longer tied to a Nexd user.
- Investigating and preventing bad stuff from happening. We work hard to keep Nexd secure and to prevent abuse and fraud.
- Communicating with you
- Solving your problems and responding to your requests. If you contact us with a problem or question, we will use your information to respond to that request and address your problems or concerns.
- In-product communications. We may use the information you provide to contact you through the chat information.
- Email messages. We may send you service and administrative emails. We may also contact you to inform you about changes in our services, our service offerings and important service related notices, such as changes to this policy or security and fraud notices. These messages are considered part of the service and you may not opt-out of them. In addition, we sometimes send emails to Nexd users about new product features or other news about Nexd. You can opt-out of these at any time.
When you use Nexd, your Team Owner has control over a number of things with respect to privacy and choices about how your content is visible to others or not. Some members will not have access to all of the same choices that their Team Owner(s) do. That is because Nexd is set up to be team-oriented, and provides Team Owners with the maximum ability to control their teams.
CHOICES FOR TEAM MEMBERS
- If you are a member of a team, you may deactivate your account. Deactivation of an account disables your access to the Nexd team associated with that account but does not delete your profile or content, which are considered part of your team’s data.
- While you cannot completely delete a profile once it is created, you can update your profile information at any time and modify your email settings. You can also change your user name from time to time.
- When information is gathered by Nexd and content is created, you can decide where to share it and with whom. You can also hide or remove content if it is not relevant.
CHOICES FOR TEAM OWNERS AND ADMINISTRATORS
- Administrators have the ability to manage and change most of the team settings. Administrators can also activate or deactivate member accounts for their team.
- Only a Team Owner can deactivate or delete a team, or delete content for a team
- Team owners manage integrations, data sources, and associated content policies and settings. Team owners must choose what sources are connected to Nexd, and certain functionality will be disabled until appropriate data sources are available.
- For more about these privileges, choices, and permissions, see our product documentation.
- The browser you use may provide you with the ability to control cookies or other types of local data storage.
- Nexd does not control these choices, or default settings, which are offered by makers of your browser.
SHARING AND DISCLOSURE
There are times when content and other user information may be shared by Nexd. This section discusses only how Nexd may share user information. Organizations that use Nexd may have their own policies for sharing and disclosure of information they can access through Nexd. Nexd may share information:
- With consent, to comply with legal process, or to protect Nexd and our users. When we have your consent or if we believe that disclosure is reasonably necessary to comply with a law, regulation or legal request; to protect the safety, rights, or property of the public, any person, or Nexd; or to detect, prevent, or otherwise address fraud, security or technical issues. If we receive a law enforcement or other third party request for information we will provide prior notice to the subject of the request where we are legally permitted to do so. For more information on Nexd’s policies for responding to requests for user data, please contact us.
- About you with your organization or Team Administrator(s).
- We may share your email address and team name with your organization. If the email address under which you've registered your account belongs to or is controlled by an organization (to be clear, we’re not talking about free web-based email providers like Gmail, Hotmail or Yahoo! Mail) we may disclose that email address and associated team names to that organization in order to help it understand who associated with that organization uses Nexd, and to assist the organization with its enterprise accounts. Please do not use a work email address for our services unless you are authorized to do so, and are therefore comfortable with this kind of sharing.
- In addition, there may be times when you contact Nexd to help resolve an issue specific to a team you are a member of. In order to help resolve the issue, we may need to share your concern with your administrator. When possible, we will try to mask or remove any identifying information before sharing these communications.
- For Business and Research Purposes.
- We may also share aggregated or de-identified information with our partners or others for business or research purposes. For example, we may tell a prospective Nexd customer the average number of data elements viewed within a Nexd team in a day or may partner with research firm or academics to explore interesting questions about workplace data viewing. Again, this policy is not intended to prohibit the disclosure and use of aggregated or de-identified data.
Nexd takes reasonable steps to protect information you provide to us as part of your use of the Nexd service from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the information we collect, process and store and the current state of technology. When you enter sensitive information (such as sign-in credentials) we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once we receive it. However, no electronic or email transmission or digital storage mechanism is ever fully secure or error free.
To learn more about current practices and policies regarding security and confidentiality, please contact us.
Nexd is not directed to children under 13. If you learn that a minor child has provided us with personal information without your consent, please contact us.
We may change this policy from time to time, and if we do we’ll post any changes on this page. If you continue to use Nexd after those changes are in effect, you agree to the revised policy. If the changes are material, we may provide more prominent notice or seek your consent to the new policy.
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